Return & Refunds

We are very sorry. Please send us your complaint to the following e-mail address: info@leonardo-carbone.com.

We will get back to you as soon as possible with a solution.

If the goods have not yet left our warehouse, we will be happy to change/cancel your order. To do this, please send us an e-mail stating your order number: info@leonardo-carbone.com.

You are also welcome to call us in advance to inquire whether the order can still be changed. You can reach us at: +49 (0) 69 42 69 66 42

The withdrawal period is 1 month after receipt of the goods. You can find more details under the section Right of withdrawal & withdrawal form.

Below you will find our returns information for consumers:

Return article

For your return to us, you can send the package with a shipping service of your choice. Our address is:

Leonardo Carbone
Gwinnerstraße 38a
60388 Frankfurt am Main
Germany

Exchange article
The article does not fit or you would like another colour?
You can simply place a new order in our online shop. To guarantee the fastest possible processing, you do not need to wait with the return, because we process the new order separately from the return. You can return the unsuitable article to us as a return. We will automatically refund the purchase amount after we have processed your return.

Has my return arrived? When will I receive a refund of the purchase amount?
As soon as we have registered your return, it will be processed and the amount refunded. The processing of your return usually takes about 2-4 working days from the time the goods arrive.

Can I return goods from different orders in one package?
Of course you can combine the goods from different orders in one return package and send it back to us.

Are there any questions left? Please contact our customer service at +49 (0) 69 42 69 66 42- we are happy to help you!

The size was not quite right?

Unfortunately, a direct exchange is not possible, because we can not offset the items with each other.

However, in our online medieval store you can check if the item is available in the desired size and order it again.

You can return your first order to us. We usually refund the purchase amount within 5 business days after receiving the return.